A Realistic Look at Social Media and the Contact Center
Integrating social media for customer care isn't really the question for businesses anymore. The bigger question is, "How do we manage it?" this paper identifies four steps a company can take to address the issues of overseeing a social media initiative, and making it successful both in the contact center and organization-wide.
Taneja Group Tech Profile: Building the Foundation for the Virtualized Infrastructure
Virtualization is a phenomenon which has overtaken the data center. The fundamental changes made by this technology are beneficial but can also cause challenges - and how you respond to these changes will largely determine the future efficiency and effectiveness of IT within your organization. This Taneja Group white paper can help you overcome the problems caused by these changes in order to get the most out of virtualization.
10 Things to Know about Deduplication
The differences between traditional data deduplication and intelligent deduplication are significant. Read this paper to understand the value from optimized approaches such as variable chunking, 4k block size (the smallest in the industry), sparse indexing algorithms as well as target configuration flexibility.
6 Things Your CIO Needs to Know About Requirements
If your organization is not predictably successful on technology projects, there is likely an issue in requirements. CIOs must take action and own requirements maturity improvement. There are 6 main things a CIO must know about requirements.
Expert Guide to Application Security - Real-time Hybrid Analysis: Find More, Fix Faster
This white paper explores the next generation of hybrid security analysis - what it is, how it works, and the benefits it offers. It also addresses (and dispels) the claims against hybrid, and leaves you with a clear understanding of how the new generation of hybrid will enable organizations to resolve their most critical software security issues faster and more cost-effectively than any other available analysis technology.
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