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Thursday, January 12, 2012

Improve Security Incident and Resolution

Autodesk Gains Visibility into MSP Metrics with Splunk

Software leader Autodesk needed enhanced visibility into its MSP services to improve service and reduce MTTR times. Splunk enabled them to: 
* Improve MTTR times by 80%
* Proactively identify issues via a single view across the IT infrastructure
* Reduce problem resolution from months to hours
* Achieve ROI within 6 months

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