Next-Gen Customer Experience: Steps to Create a Best-in-Class Program

The Latest Technology Research and Resources Please add contentupdates@itbusinessedge.com to your address book! View in a browser Business Technology Research Hot New Analyst Insight Paper Available — Get It Now Next-Gen Customer Experience: Steps to Create a Best-in-Class Program New technology and emerging channels are giving customers more information than ever about your products, services, and brand. That puts them in a greater position of influence, which has changed the very nature of the buyer-seller relationship. Through a recent survey of 192 businesses, this Aberdeen Analyst Insight paper explores why a customer experience management (CEM) program is critical to success and how you can build and fine tune yours. You can also take an online assessment and see how you measure up to companies that excel in delivering a flawless customer experience. Learn More Now This valuable resource is free to IT Business Edge members and it's easy to access. Just click on the button or image of the resource and follow the simple instructions. ADDITIONAL RESOURCES Other IT Business Edge members who checked out this resource also expressed interest in the following offers from the Research Library: Social Relationship Platforms: Your New Evaluation Guide Is Here from Hootsuite The 3 Cs of Video Right-Time Experiences: Commerce, Care, Communications from Polycom Working for Your Success, The IT Business Edge Team. You are receiving this email because you have registered for a tutorial, download, white paper, webcast, or have elected to receive information or offers from IT Business Edge. If you do not wish to receive future mailings from IT Business Edge: Unsubscribe from IT Business Edge Tech Alerts Unsubscribe from All IT Business Edge Mailings IT Business Edge is the property of QuinStreet, Inc. 950 Tower Lane, 6th Floor, Foster City, CA 94404 © 2014 QuinStreet, Inc. All rights reserved.