Jupiter Webcast: Optimizing Your IT Help Desk

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Register today for this Jupiter Webcast:
Optimizing Your IT Help Desk Through Self-Service
On-Demand Event

Access to this informative on-demand presentation is FREE. To view it today visit
http://nl.internet.com/ct.html?rtr=on&s=1,1pp1,1,jz5a,h4gq,co7e,jjlo

Speaker:
Gregory Horton, Director, Product Marketing, Enterprise Solutions Group

The demands on today's IT help desk are growing rapidly. Now, many are discovering the
power of self-service to make their help desk function more productive and more
profitable.

Why the need? As organizations grow, their infrastructure grows more complex, leading to
a greater dependence on information technologies to support the organization and provide
competitive advantage. As a result, IT departments are facing increased pressure to solve
problems quickly, reduce downtime and find innovative technology solutions to problems.
At the same time there is pressure to reduce overall IT cost and be more efficient.

In this webcast, we discuss how implementing a self-service solution can greatly optimize
your IT help desk. From reductions in call volume to reductions in costs, see how
self-service can help your IT help desk.

This free on-demand event is only available for a limited time. Make sure you don't miss
this important presentation -- just visit
http://nl.internet.com/ct.html?rtr=on&s=1,1pp1,1,jz5a,h4gq,co7e,jjlo

Jupiter Webcasts are educational Web conferences focusing on IT and Internet related
business issues. Each Webcast runs approximately 45 to 60 minutes in total, and
integrates a PowerPoint presentation with audio.

This Webcast is sponsored by Epicor Software Corporation. Epicor is a recognized leader
dedicated to providing integrated enterprise software solutions to the global midmarket.
Epicor delivers end-to-end, industry-specific solutions that enable companies to
immediately improve business operations and build competitive advantage in today's global
economy. For more information, please visit
http://nl.internet.com/ct.html?rtr=on&s=1,1pp1,1,lsah,5dnj,co7e,jjlo

For additional information about sponsoring a Jupiter Webevent, please contact Mary
Warley at webeventsales@jupitermedia.com or call 508-660-1404.

Jupitermedia Corporation * 23 Old Kings Highway South * Darien, CT * 06820

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