INFOWORLD DAILY: INFOWORLD STAFF
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Wednesday, May 23, 2007
* Some vendors harder to shame than others
* InfoWorld Daily Podcast
* IT failure as currency of success
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SOME VENDORS HARDER TO SHAME THAN OTHERS
Gripe Line: "Today's gripe is a tale about HP and the grueling support
gantlet a reader and her son were forced to run to get a broken computer
fixed," Ed Foster begins An HP support nightmare and customer recourse.
At issue: they sent back the PC which kept turning on and off and
flashing green lights across the screen, only to receive it again with
the same problem. Oh, and a few scratches here and there, compliments of
HP, of course. Repeat. 25 hours on phone support. Still an unusable PC.
"I want to emphasize that it could just as... ...
More of this blog:
http://newsletter.infoworld.com/t?ctl=179615C:20920CD98AAF82DD0CC50AF4CC4F07C0EFF29049075316B4
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INFOWORLD DAILY PODCAST
HP joins ranks of tech vendors investing in environmental causes, Linux
users invite Microsoft to sue, Business Objects goes on-demand, and more
LISTEN!... ...
More of this blog:
http://newsletter.infoworld.com/t?ctl=179615A:20920CD98AAF82DD0CC50AF4CC4F07C0EFF29049075316B4
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IT FAILURE AS CURRENCY OF SUCCESS
Careers: It's a theme ripe for exploration during our month-long look at
startup companies. Despite taking great strides to avoid it, as you grow
in your career failure is an inevitability. That's not to say failure is
necessarily bad, though. "Here's the truth: if you aren't failing at
least occasionally, you aren't doing anything of long-term value for
yourself or others," espouses John West in this Leading from the
trenches post. Another way to think about it is that even though it
might be painful and embarrassing, failing means learning something new
and, as such, should be recognized "as the... ...
More of this blog:
http://newsletter.infoworld.com/t?ctl=179615B:20920CD98AAF82DD0CC50AF4CC4F07C0EFF29049075316B4
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -
ADVERTISEMENT
WHAT IS THE ADVANTAGE OF TECHNET PLUS DIRECT?
It could be full-version software for evaluation, or the TechNet
library. Perhaps it is the managed newsgroups, or the exclusive
software tools such as Microsoft(R) System Center Capacity Planner.
Could it be the early beta access? Clearly, there are more advantages
to a TechNet Plus Direct subscription than we can list here.
Subscribe today at:
http://newsletter.infoworld.com/t?ctl=1796163:20920CD98AAF82DD0CC50AF4CC4F07C0EFF29049075316B4
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The InfoWorld Daily podcast provides readers with
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