2011: What Every Contact Center Should Know

What will change in 2011 and how can you be ready? Learn How>>

                                           Project Management Alert

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2011: What Every Contact Center Should Know, and How to Plan for It

Date: January 27, 2011
Time: 11:30AM EST/2:30 PM PST

Contact center technology, as well as the dynamics of delivering quality service, is changing at a rapid pace. The accelerated adoption of cloud-based solutions, the incorporation of social media into the multi-channel mix, the need to accurately capture the voice of the customer, new methods of measuring agent effectiveness…what will change in 2011 and how can you be ready? Join us for this live web event where Forrester Research principal analyst, Art Schoeller and Interactive Intelligence senior vice president, Joe Staples will discuss these topics and help you be ready to take the best advantage of the upcoming year and the contribution your contact center can make to the success of your business.

Learn More

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