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Aberdeen's Research Benchmarks provide an in-depth and comprehensive look into process, procedure, methodologies, and technologies with best practice identification and actionable recommendations.

The global economic downturn may have slowed, but it is not over. Yet in some respects, it appears more of a global restructuring than simply a global slowdown. It has already substantially realigned markets and galvanized economic changes that were nascent before the recession. As a consequence, industry-leading organizations are seeking an advantageous position for the updraft that is expected as the recovery picks up momentum in 2011. Significantly, the Aberdeen Business Review found that 57 percent of companies had seen their customers become more demanding.

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