Date: January 29, 2013 @ 11:30 AM EST
Contact center technology, as well as the dynamics of delivering a great customer experience, is changing at a rapid pace. The accelerated adoption of cloud-based solutions, the incorporation of social media into the multi-channel mix, the impact of smart phones and mobile tablets, the need to accurately capture the voice of the customer, new methods of measuring agent effectiveness & what changes are taking place in 2013 and how can you be ready? Join this live web event to learn how you can be ready to take the best advantage of the upcoming year and the contribution your contact center can make to the success of your business. |
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