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Monday, February 24, 2014

Next-Gen Customer Experience: Steps to Create a Best-in-Class Program

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Hot New Analyst Insight Paper Available — Get It Now
Next-Gen Customer Experience: Steps to Create a Best-in-Class Program
Next-Gen Customer Experience:
Steps to Create a Best-in-Class Program
New technology and emerging channels are giving customers more information than ever about your products, services, and brand. That puts them in a greater position of influence, which has changed the very nature of the buyer-seller relationship. Through a recent survey of 192 businesses, this Aberdeen Analyst Insight paper explores why a customer experience management (CEM) program is critical to success and how you can build and fine tune yours. You can also take an online assessment and see how you measure up to companies that excel in delivering a flawless customer experience.
Learn More Now

This valuable resource is free to IT Business Edge members and it's easy to access.
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Other IT Business Edge members who checked out this resource also expressed interest in the following offers from the Research Library:

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Working for Your Success,
The IT Business Edge Team.

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