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Wednesday, June 18, 2014

IT Service Management: Business Context & Solution Overview

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IT Service Management: Business Context & Solution Overview
IT Service Management:
Business Context & Solution Overview
Organizations around the world have identified the need to align IT operations with their business goals to succeed in the marketplace. IT must be used every inch of the way to help your organization become more efficient and effective in reaching those business goals. This book excerpt presents a general business overview to provide context to organizations seeking advice on how to align IT with your organization and addresses important aspects that are required within each service management implementation when you consider a customer-oriented approach.
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