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Avaya Speaks Out on 2015 UC Trends
What's ahead for 2015? Avaya asked leading thinkers from across their organization to offer ideas about what IT departments, contact centers, and enterprises can expect in 2015 for communications support services. They identified six key trends. Some of the highlights: While mid-size enterprises still value the simplicity and total-cost-of-ownership offered with premise equipment, they are increasingly moving to cloud-based solutions. Video will become a formidable interaction channel. Businesses that haven't begun to make the move to video will be challenged to catch up with their competitors. As omni-channel support matures, Web chat plays a pivotal role. Businesses are beginning to offer a true "omni-channel" support experience to customers. Other trends Avaya executives discussed included how businesses will use social media and crowd-sourcing and how support services transparency will evolve with a high-accountability support model for support organizations.To read this article in full or to leave a comment, please click here Read More
WHITE PAPER: Coresite
4 Advantages of Multi-Tenant Data Centers
Increasing demands on IT are forcing organizations to rethink their data center options. For many organizations, that means turning to the flexibility afforded them by outsourced cloud solutions, which can provide exponential cost savings. Learn More >>
WEBCAST: APC by Schneider Electric
Building Tomorrow's Data Center with Converged Technologies
A number of forces are converging: the cloud, converged infrastructure, big data and fabric architectures to name a few. And if those weren't enough, data center professionals must keep systems up 24 by 7, keep data secure, meet compliance obligations and keep costs and energy usage under control. It's a tall order. Learn More
The latest mobile trend? Flip phones
Advocates cite ease of use, but the celebrity nude hack may have also played a part. Read More
IBM fixes serious flaw in Endpoint Manager for mobile device management
A vulnerability in the IBM Endpoint Manager for mobile devices could allow attackers to execute malicious code on the servers used by companies to manage devices.The IBM Endpoint Manager Mobile Device Management (MDM) product provides companies with management, security and reporting functionality for mobile devices.Researchers from a German security firm called RedTeam Pentesting discovered that authentication cookies for several IBM Endpoint Manager components are protected with a hardcoded static secret token that can be easily obtained. The affected components are iOS extender, Self-service portal, Trusted Services provider and Admin Portal.To read this article in full or to leave a comment, please click here Read More
WHITE PAPER: Box
2014 Aragon Research Globe for Mobile Content Management
Mobile devices are changing the way content is accessed, shared and managed. Aragon Research introduces its first Globe for mobile content management and evaluates 19 major MCM providers. View now
How to get the most out of your IT talent
As the spotlight on cost reduction has dimmed, IT has picked up plenty of new directives: to deliver business agility, drive innovation, and increase its value to the business, to name a few. Yet at the same time, IT remains responsible for all the tactical and operational activities it has always performed, such as keeping systems running, delivering new capabilities, and securing intellectual property and corporate data.For CIOs and IT leaders, the management challenge is how to help IT employees break the tactical habit and use their strategic skills more effectively. We asked for advice from three tech professionals with different perspectives on IT talent. Their expertise can help IT leaders who want their teams to work smarter and be more engaged. Some of the tactics can be adopted without a lot of investment, while others require outside help or more significant cultural overhauls.To read this article in full or to leave a comment, please click here Read More
Public cloud storage can be efficient, but the potential is still limited
Public cloud storage can be a cost efficient alternative to rolling your own, but observers warn that it isn't a cure all. Price is the lure. Even if you have room in your data center for expansion, in-house storage infrastructure won't ever be as cost-scalable as a public cloud option, says Forrester analyst Henry Baltazar. And cloud storage will always give you more agility, he says: Once you add storage capacity in your data center, it is likely yours for the life cycle of the equipment.To read this article in full or to leave a comment, please click here Read More
WHITE PAPER: RSA
Infographic: Data Access Governance
Did you know that 80% of enterprise data is unstructured and doubling every 90 days? Did you know that 76% of organizations find it challenging to control access to sensitive data? Read this Infographic to learn more. Learn More
SDN tools increase WAN efficiency
Configuring, maintaining and changing WAN infrastructure can be a nightmare given the distributed nature of the beast and all the remote touch points, but emerging Software Defined Networking (SDN) tools promise to make these operations more efficient. Usually touted as a data center tool, SDN can be used to automate and manage WAN operations, says Zeus Kerravala, principal of ZK Research. WAN issues are hard to address because of the dispersed nature of the resources, he says. "There's no perfect way of making changes to the WAN," but "SDN brings automation and orchestration from a centralized location and allows you to react faster."To read this article in full or to leave a comment, please click here Read More
How to get more out of your virtualized and cloud environments
After Dammions Darden arrived as the new senior systems administrator for the city of Garland, Texas, he knew that the 50 to 60 physical hosts for this 234,000-person city outside of Dallas were not running nearly as efficiently as they could be. Some had excess capacity, others were running way too hot. Traditionally if apps are slow and virtual machines need more memory the easy answer is an unfortunate one: Throw more hardware at the problem. But Darden wasn't satisfied with that. While roaming the expo floor at VMworld two years ago he stumbled across VMTurbo, a company that specializes in analyzing virtual environments.To read this article in full or to leave a comment, please click here Read More
How UPS uses analytics to drive down costs (and no, it doesn't call it big data)
When you have an organization the size of UPS – with 99,000 vehicles and 424,000 employees – every single little bit of efficiency that can be squeezed out of daily operations translates into a big deal. UPS has been using analytics to do just that for a long time now, and keeps getting better and better at it. Network World Editor in Chief John Dix caught up with UPS Senior Director of Process Management Jack Levis for an update on their latest achievements. How does UPS use analytics to optimize its operations? Let me take you back 15 years ago and then work our way back to today, and then I'll give you a glimpse into the future. Also, to frame the discussion, let's think of analytics in three forms: descriptive analytics says, "Where am I today?"; predictive analytics says, "With my current trajectory, where will I be headed tomorrow?"; and then at the highest level you have prescriptive analytics, and that's where you say, "Where should I be?"To read this article in full or to leave a comment, please click here Read More
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