Mobile contact center moves to the cloud

	BlackBerry 7 Compatible Apps: 10 Free Downloads | New AT&T app blocks SMS junkies from texting while driving
	Network World Wireless				Forward this to a Friend >>>
	Mobile contact center moves to the cloud Most organizations need a way to route callers and Internet visitors to customer service experts within the company. Traditionally, larger companies have met the requirement with a physical call center, where stationary agents sit and handle customer queries directed to them from a queue. Read More WHITE PAPER: Citrix Systems Cutting Costs with a Virtual Workforce This Forrester paper describes how businesses could lower costs across labor, facilities and travel by implementing a virtual workforce and validates the points with survey data from both the US and China. Read More In this Issue BlackBerry 7 Compatible Apps: 10 Free Downloads New AT&T app blocks SMS junkies from texting while driving Sprint's mysterious Oct. 7 event fuels more iPhone, LTE speculation Verizon LTE net will cover 185M people by yearend, says CTO Irene's wrath leaves 6,500 cell towers out, FCC says Groups ask FCC to rule against BART's mobile phone shutdown Isis carriers pump in $100M for mobile wallet plan Driving LTE into the enterprise UPDATED: Android app connects city goers, green transport WHITE PAPER: Akamai Technologies, Inc. Akamai Cloud Optimization for Amazon EC2™ The emergence of public cloud platforms and services has IT organizations thinking about which applications they want to keep in-house and which they can build within the cloud. Read more BlackBerry 7 Compatible Apps: 10 Free Downloads Looking for apps that are compatible with RIM's new BlackBerry 7 OS? CIO.com's Al Sacco spotlights 10 must-haves including apps for social networking, navigation, entertainment and a cool augmented reality browser. Read More New AT&T app blocks SMS junkies from texting while driving AT&T is now providing a detox service for SMS junkies who just can't help responding to text messages while driving. Read More Sprint's mysterious Oct. 7 event fuels more iPhone, LTE speculation Sprint poured more fuel on the iPhone rumor fire Tuesday by announcing a mysterious "strategy update" for press and analysts scheduled for Oct. 7 in New York. Read More WHITE PAPER: Fujitsu New TPC-E Benchmark Results Revealed A "glue-less" design, where no additional hardware is necessary to run all eight CPUs and all memory slots enable the shortest route between processors, memory modules and I/O hubs inside a single chassis. It's just one of the many reasons Fujitsu servers are leading the way in TCP-E benchmarks and overall price/performance. Read now! Verizon LTE net will cover 185M people by yearend, says CTO Verizon CTO David Small today estimated that Verizon's LTE network will cover 185 million people by the end of the year, according to Frost & Sullivan analyst Ronald Gruia. Read More Irene's wrath leaves 6,500 cell towers out, FCC says Updated figures released by federal officials on Monday showed 6,500 cell towers and sites were damaged or disrupted as a result of Hurricane Irene. Read More Groups ask FCC to rule against BART's mobile phone shutdown Digital rights groups ask the U.S. FCC to rule against BART's decision to shut down mobile phone service during a planned protest. Read More WHITE PAPER: Xsigo Systems Building a Flexible Private Cloud Datacenter This quick case study examines how a VMware vCloud services provider increased VMware performance and got 17 times more VMs per server with a converged infrastructure. Get insights on VMware best practices from a company that runs VMware for a living. Read now! Isis carriers pump in $100M for mobile wallet plan The three wireless carriers in the Isis mobile-payment joint venture are investing more than $100 million into the project, according to a published report. Read More Driving LTE into the enterprise In order to woo enterprises, LTE must exhibit more than just enhanced browsing and social networking. Read More UPDATED: Android app connects city goers, green transport Spotcycle lets users search for bicycles for rent in cities worldwide. Read More
	GOODIES FROM MICROSOFT SUBNET We've got books on System Center Opalis Integration Server and Microsoft training of the winner's choice from Webucator.. Enter here. SLIDESHOWS The world's geekiest license plates This slideshow goes out to all those drivers who aren't afraid to say it loud: I'm a geek and I'm proud. It's filled with images of vanity plates so geeky that they prompted someone else to take a picture and post it on Flickr. Enjoy. MOST-READ STORIES The ribbon is winding further into Windows Death by Morto A? It's your own fault, says Microsoft New Windows worm spreads by attacking weak passwords Windows Servers & Workstations vulnerable to worm in the wild Microsoft bashes VMware at VMworld, again IPv6: What you need to do now Distracted to death (Jennifer Aniston naked) Cisco buys Microsoft Office collaboration company Acme Packet: 'We're building a signal system for the Internet' Scariest IPv6 attack scenarios
	Do You Tweet? Follow everything from NetworkWorld.com on Twitter @NetworkWorld. You are currently subscribed to networkworld_wireless_alert as security.world@gmail.com. Unsubscribe from this newsletter | Manage your subscriptions | Subscribe | Privacy Policy If you are interested in advertising in this newsletter, please contact: bglynn@cxo.com To contact Network World, please send an e-mail to customer_service@nww.com. Copyright (C) 2011 Network World, 492 Old Connecticut Path, Framingham MA 01701 ** Please do not reply to this message. If you want to contact someone directly, send an e-mail to customer_service@nww.com. **