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Wednesday, December 12, 2007

ITILv3: Does it warrant an upgrade in your IT shop?

Network/Systems Management Alert

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ITILv3: Does it warrant an upgrade in your IT shop?

Denise Dubie By Denise Dubie
Early this decade U.S. IT shops discovered the best practice framework ITIL, and adoption of the British-born process improvements took off stateside. And earlier this year the second generation of the framework was updated to ITIL Version 3, which brought more security management and business savvy into the IT-centric tools -- a response ITIL owners say to the pressing demand IT organizations face to align with the business. Read full story

Senior Editor Denise Dubie covers the technologies, products and services that address network, systems, application and IT service management for Network World. E-mail Denise.

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Delivering customer happiness through operational BI, 12/06/07 Visitors to the eCourier Web site are greeted with the words "How happy are you? Take the eCourier happy test today!" Those words and the playful purple Web site represent the company's customer satisfaction focus. And a key for the company in achieving that happiness is through its focus on operational business intelligence.

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HOLIDAY GIFT GUIDE
2007 Cool Yule Tools - Holiday Gift Guide Find the very best tech holiday gift ideas.

'07 ENTERPRISE ALL-STARS
'07 ENTERPRISE ALL-STARS Honoring outstanding technology projects.

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Holiday Tech Toys
Stumped on what gadgets and gizmos to give this holiday? Have no fear, Cool Tools' Keith Shaw is here. We do all of the heavy lifting of wading through hundreds of submitted technology products to find the very best holiday gift ideas. Click here to view our holiday gift guide: http://www.nww.com/PSA2_1210

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12/12/07

TODAY'S MOST-READ STORIES:

  1. Microsoft pulls plug on potty-mouth Santa
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  5. Former Microsoft employee charged
  6. The nine worst Microsoft products
  7. 2007 Cool Yule Tools gift guide
  8. Net coding: networking's next revolution?
  9. Cyberattack on national labs
  10. Review: Who's got the fastest firewall?


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