Survey sheds light on contact center deployments

	Harris Corp. unveils push-to-talk over IP technology | Avaya CEO on Cisco, Microsoft, Facebook, Twitter and how to win over Nortel customers
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	Survey sheds light on contact center deployments In concert with Avaya's recent launch of new and enhanced products and services based on Avaya Aura designed to improve real-time, multi-media communications, Webtorials released some survey results about user requirements for contact center deployments based on research made possible by Avaya. The survey responses were collected this summer from individuals who rely on, or support the contact center, or exert purchasing influence over contact center operations -- representing a variety of deployments, company sizes and industries. Read More WHITE PAPER: Riverbed Forrester: IT Platform to Optimize and Consolidate In this report, Forrester investigates the reasons why you should consider WAN optimization solutions as the best way to gain better IT performance, cost savings, and greater flexibility for your business. And it's also a smart network improvement investment over the long-term. Get the facts about WAN optimization in this study. Read now! In this Issue Harris Corp. unveils push-to-talk over IP technology Avaya CEO on Cisco, Microsoft, Facebook, Twitter and how to win over Nortel customers Skype on iPhone: Does it Save Money? WHITE PAPER: HP & AMD The Time is Right to Transform the Data Center Discover how you can solve your most pressing data center challenges – consolidation, sprawl, power consumption - while installing the fundamental architecture that will be the foundation of the virtualized, efficient and scalable data center of the future – and deliver ROI in as little as 2 months. Learn More Today! Harris Corp. unveils push-to-talk over IP technology Harris Corp. today announced a radio technology based on voice over IP (VoIP) that can be used globally for instant communications by small or large groups in business, public safety and other organizations. Read More WEBCAST: Dell Companies spend 30% more on software licenses than needed. Poor visibility into remote assets, an inability to ensure the security of PCs, and failing to deliver satisfactory service to end users on a consistent and cost-effective basis are a few of the challenges that IT executives face as they struggle to manage software across their organizations. Learn more now! Avaya CEO on Cisco, Microsoft, Facebook, Twitter and how to win over Nortel customers Avaya CEO Kevin Kennedy recently sat down at his office in Basking Ridge, N.J., with Network World Senior Editor Tim Greene to discuss the company's progress integrating Nortel enterprise assets into the company, the changing nature of the business communications market, the effects of Facebook and Twitter on corporate networks, the impact of Skype, the competition Avaya faces from Cisco and Microsoft and the promise of cloud computing. What follows is an edited transcript of that conversation. Read More WHITE PAPER: HP & AMD A Powerful Platform for Virtualization Examine the 5 unique requirements that virtualization imposes on hardware, and discover how the next generation of HP's ProLiant server line can deliver virtualized, efficient data centers, rapid ROI and lower operational expenses. Learn More Today! Skype on iPhone: Does it Save Money? Sticking it to The Man just got a little easier with Skype for iPhone's addition of multitasking support and elimination of plans to charge for calls over 3G. But can the ability to receive Skype calls any time really save you money? Let's look at the numbers and find out. Read More
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