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Thursday, December 02, 2010

Step up your Customer Serivce game

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drugstore.com Customer Experience Case Study

drugstore.com is on a mission to reduce their service overhead while building a brand known for uncommonly superior customer experiences. Download this case study to learn how they do it.

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The Forrester Framework to Evaluate the ROI of Exchange 2010
This Forrester paper highlights information collected in interviews with current Microsoft Exchange 2010 customers. Forrester findings include benefits in the form of cost avoidance of storage, reduced cost of high availability, cost avoidance of voicemail, savings in backup systems, enhanced communications security and simplified compliance and legal discovery.
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