The school of hard knocks teaches a lesson on managing Active Directory

	Positive reinforcement: An essential and often overlooked tool in IT support | I can't fix everything – nor should I
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	The school of hard knocks teaches a lesson on managing Active Directory What would you do if an administrator for an Active Directory sub-domain told you he had accidentally deleted his entire Organizational Unit? Temple University's IT department learned a hard lesson about managing AD in a highly decentralized environment. Read More WHITE PAPER: Box Empowering Your Mobile Worker Today's most productive employees are mobile, and your company's IT strategy must be ready to support them with 24/7 access to the business information they need across a range of mobile devices. See how corporations are meeting the many needs of their mobile workers with the help of Box. Read Now! In this Issue Positive reinforcement: An essential and often overlooked tool in IT support I can't fix everything – nor should I Some thoughts on transparency in the cloud Don't lock your hardware in a hot, stuffy closet WEBCAST: Cisco Systems Listen and Learn: "Countdown to Cloud" Webcast Cisco TechWiseTV's Jimmy Ray Purser walks through steps required to prepare your WAN for public, private, & hybrid clouds, as well as how to best scale those services across your organization. Listen See how you can deliver a better cloud experience with a Cisco Cloud Intelligent Network. Watch Now Learn more. Positive reinforcement: An essential and often overlooked tool in IT support Read More WHITE PAPER: Condusiv Technologies (formerly Diskeeper Corporation) V-locity 3 - Virtual Optimization Realized VM performance can benefit greatly when disk I/O is highly optimized. Learn how to enable communication between virtual machines to intelligently synchronize resource allocation while also preventing file fragmentation before it occurs, optimizing file placement, and eliminating excess disk I/O. Read Now! I can't fix everything – nor should I The products I support integrate well with other IT systems and this means, on occasion, when someone calls in with a problem, the issue isn't with our solution, but with the other product. While I'm happy to help when I can, even when the issue isn't with our product, sometimes I just can't. This is what happened a few days ago, when a customer called in with an eDirectory issue. Read More WHITE PAPER: Centage Corporation Transition from Spreadsheet Budgets to Packaged Application This white paper details the problems that go with spreadsheet-based budgeting as well as the advantages of packaged applications. It also proposes a road map to help start the transition of your budgeting from a spreadsheet platform to an enterprise packaged application. Learn more. Some thoughts on transparency in the cloud David Lingenfelter from Fiberlink is on enough working groups about "Cloud" to float away, if he so desired. From the Cloud Security Alliance to NIST Cloud groups, the man knows the players on the circuit. He recently gave a talk about cloud. I know, another talk about the bloody cloud. Will they ever stop? David's talk was better than most, though. He didn't treat his audience like idiots,... Read More Don't lock your hardware in a hot, stuffy closet One customer I had thought themselves clever and thought they had found a way to lock away their device while keeping it cool. "Did they put an air conditioner in the room?" you might ask. Oh, if only it was that simple. They drilled a hole through the wall to the outside, and inserted a PVC pipe into the wall. This way, they thought, cool, fresh air would circulate into the room. Clever, yes.... Read More
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