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Wednesday, March 06, 2013

Avaya beefs up contact center solutions

  This company ditched its landlines and iPhones in favor of iPad Minis | How different tech degrees measure up by salary
 
  Network World Convergence and VoIP

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Avaya beefs up contact center solutions
Avaya has unveiled new analytics and customer interaction solutions designed to harness the power of big data and the growing number of ways that customers expect access. Avaya's Customer Experience Management addresses the growing number of customer interaction channels, also seeking to provide organizations with more opportunity to extract valuable insights through smart analytics. Avaya Automated Chat and Avaya Aura Call Center Elite Multichannel solutions provide options for integrated Web, social media, SMS, IM and email customer interactions. Read More


RESOURCE COMPLIMENTS OF: ShoreTel

ShoreTel UC cuts costs like no other
Unlike most IP phone systems, ShoreTel was actually made just for IP. So where others offer built-in complexity & cost, ShoreTel builds in ease, scalability, and the industry's lowest total cost of ownership – guaranteed. See the difference.

WHITE PAPER: IBM Corporation

A Guide for a Successful ERP Strategy in the Midmarket
Combining an experienced service partner with an informed ERP strategy helps to maximize ROI. This helps midmarket organizations to contain costs, communicate effectively, and improve to grow into more successful organizations. Learn More.

This company ditched its landlines and iPhones in favor of iPad Minis
Jim Pond is a techie and an Apple lover. He always needs the newest Apple product at his small suburban Boston creative agency, whether it's the latest iPad, MacBook, iPhone or iPod Touch. "If it's Apple, we've gotta have it," he proudly states. Read More


WHITE PAPER: Riverbed

IT Consolidation Hazards
Providing central services means more bandwidth between data centers and remote users. This ESG paper highlights new research on IT initiatives, how to avoid the common pitfalls of consolidation, and alternatives to ensure application performance, even for remote and mobile users, does not suffer after an IT consolidation. Read now!

How different tech degrees measure up by salary
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WHITE PAPER: Cisco

The Total Economic Impact of Desktop Virtualization
Forrester interviewed four existing Cisco customers and found that a composite company experienced a risk-adjusted ROI of 72% with desktop virtualization based on VXI. Learn about the potential costs, benefits, and total economic impact. Read Now

First Look: BlackBerry Enterprise Service (BES)10
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SLIDESHOWS

How different tech degrees measure up

Here's our list of lucrative tech degrees, ranked from lowest to highest starting salary.

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