Research conducted by IDG Research and eLoyalty, a TeleTech company, confirms that customers' expectations are on the rise. But, research also shows that organizations aren't keeping up. Why aren't they?
In the webinar, Making It Easy: The Role Technology Plays in Enabling a Better Customer Experience, Debra Bulkeley, along with experts Ryan Swanger from eLoyalty and John Hernandez from Cisco, will share key research insights and real-world examples of how the smart use of innovative technology is improving the customer experience. |
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