Delivering Better Customer Service with Your Digital Front Office

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Delivering Better Customer Service with Your Digital Front Office Transaction-related content is at the heart of any organization's operations and today's customer prefers to receive transactional documents via digital means. To successfully address this issue, companies should deploy an enterprise content management (ECM) solution that lets users easily access transactional content in formats that match user and customer needs. This white paper outlines the changing nature of the workplace and the customer experience, identifies key challenges in traditional transaction management processes, highlights the benefits of an ECM solution, and offers suggestions for vendor selection and deployment best practices.   Download Now   This valuable resource is free to IT Business Edge members and it's easy to access. Just click on the button or image of the resource and follow the simple instructions.
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