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Monday, August 25, 2014
What Does it Take to Deliver a Superior Customer Experience?
What are the primary factors that will help you turn customer service into a competitive advantage for your business? Learn more >>
Discuss practical CX tools and service methods such as the use of social media methods to better connect customers and contact center agents; the use of realtime speech analytics to help contact center managers know what interactions to prioritize; the use of diary studies to determine customers' mobile preferences; how to build a valuation model for customer experience that can help quantify company investments in CX improvements; and much more.
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