The real strength of Avaya's IP Telephony system, Part 2

Convergence & VoIP This newsletter is sponsored by MASERGY MASERGY specializes in simplifying enterprise networks for expanding global business needs. Serving hundreds of customers with flexible convergence solutions and a superior customer experience, MASERGY guarantees site-to-site delivery for real-time application performance anywhere in the world you do business. Contact MASERGY at 1 866-MASERGY or click here Network World's Convergence & VoIP Newsletter, 06/06/07 The real strength of Avaya's IP Telephony system, Part 2 By Steve Taylor and Larry Hettick Last time, we discussed how the SMB office and the branch office both need IPT systems that offer affordability, usability, and manageability. Today, we’d like to highlight how the two environments are different. First, because the branch office is part of a larger corporate network it needs to offer scalability that doesn’t adversely affect affordability, usability, and manageability. In traditional PBX systems, to add another office onto the corporate network typically required more trunk lines and changes to every onsite PBX located in the branches. An IPT system can overcome most of this complexity, especially when the system architecture supports distributed processing of call control and when it supports plug-and-play moves, adds, and changes. Second, the branch office needs to offer remote management so the centralized IT staff back at headquarters can monitor and control the many branch office systems while the SMB office typically needs simple onsite configuration management capability. Executive Guide - VoIP: No Turning Back Discover how real-work enterprises are deploying VoIP via several case studies Click here for more information. Third, the remote branch office benefits from presence management across a larger enterprise. For example, a bank may offer mortgage services in every branch, but the mortgage experts may be physically sitting in another central location or they may travel between branches. Easily and quickly reaching the right person regardless of their physical location can be especially important to the branch operations. In summary, while the small office and remote branch office have many similar needs, they also have needs that are different. So our advice: when selecting an IPT system for branch locations, large enterprise IT managers need to remember that the remote office is both a “small business” office AND part of a larger enterprise network. Our thanks to Steve Hardy, Avaya’s Director for Global Product Marketing for his insights for this week’s topic.   What do you think? Post a comment on this newsletter

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Contact the author: Steve Taylor is president of Distributed Networking Associates and publisher/editor-in-chief of Webtorials. For more detailed information on most of the topics discussed in this newsletter, connect to Webtorials, the premier site for Web-based educational presentations, white papers, and market research. Taylor can be reached at taylor@webtorials.com Larry Hettick is an industry veteran with more than 20 years of experience in voice and data. He is Vice President for Telecom Services and Infrastructure at Current Analysis, the leading competitive response solutions company. He can be reached at lhettick@currentanalysis.com This newsletter is sponsored by MASERGY MASERGY specializes in simplifying enterprise networks for expanding global business needs. Serving hundreds of customers with flexible convergence solutions and a superior customer experience, MASERGY guarantees site-to-site delivery for real-time application performance anywhere in the world you do business. Contact MASERGY at 1 866-MASERGY or click here ARCHIVE Archive of the Convergence & VoIP Newsletter. BONUS FEATURE IT PRODUCT RESEARCH AT YOUR FINGERTIPS Get detailed information on thousands of products, conduct side-by-side comparisons and read product test and review results with Network World’s IT Buyer’s Guides. Find the best solution faster than ever with over 100 distinct categories across the security, storage, management, wireless, infrastructure and convergence markets. Click here for details. PRINT SUBSCRIPTIONS AVAILABLE You've got the technology snapshot of your choice delivered to your inbox each day. Extend your knowledge with a print subscription to the Network World newsweekly, Apply here today. International subscribers, click here. SUBSCRIPTION SERVICES To subscribe or unsubscribe to any Network World newsletter, change your e-mail address or contact us, click here. This message was sent to: security.world@gmail.com. Please use this address when modifying your subscription. Advertising information: Write to Associate Publisher Online Susan Cardoza Network World, Inc., 118 Turnpike Road, Southborough, MA 01772 Copyright Network World, Inc., 2007