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Monday, March 02, 2009

Taming BlackBerry support costs

BoxTone automates help desk functions
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Spotlight Story
Taming BlackBerry support costs

Joanie Wexler By Joanie Wexler
Research In Motion (RIM) made headlines last week by default when Visto acquired the former Good Technology, a RIM competitor, from Motorola. The move spurred talk that Visto is taking on RIM's BlackBerry e-mail push-service empire. Meanwhile, however, for the scores of RIM shops content to continue growing their BlackBerry user populations, automated tools quietly emerged to help them contain costs. Read full story

Joanie Wexler is an independent networking technology writer/editor in Silicon Valley.

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Motorola sells Good Technology to Visto Motorola agreed to sell its Good Technology division for an undisclosed sum on Tuesday, bringing an end to the company's foray into push services.

myBoxTone Expert for BlackBerry Ask a handful of seasoned BlackBerry administrators about the most common smartphone-related help desk requests, and you'll likely get very similar answers: device provisioning issues, e-mail latency, wireless coverage ...

BlackBerry Enterprise Server 5.0: Five Features CIOs Need to Know About On Wednesday, Research In Motion (RIM) officially announced and demonstrated the latest version of its BlackBerry Enterprise Server (BES), the core piece of BlackBerry infrastructure for secure, mobile enterprise ...

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Visto patent wins backing ahead of RIM trial Mobile e-mail and calendar vendor Visto has chalked up one legal win as it heads toward a patent-infringement trial against Research In Motion that is set to begin on Monday.

Visto expands push e-mail to social sites Mobile e-mail vendor Visto can now push updates from popular social-networking sites to phone users.

WiMAX cuts through highway fog There are deadly hazards in the fog that blankets California's rural Central Valley every winter, but a WiMAX network may now help warn motorists of what looms ahead of them and prevent accidents.

WiMAX equipment market growing, but vendors¿ commitment to be tested The market for WiMAX equipment and devices grew to $275 million worldwide in 2008, according to a new study by Infonetics Research.

WLAN product blitz shows 802.11n getting more affordable, useable A slew of new WLAN hardware and software suggests that 802.11n high-throughput WLANs are fast becoming more affordable and manageable across all industry segments.

Video: Organizing retail loyalty cards on cell phones NTT Communications in Japan has begun trials of a system that promises to combine up to 100 loyalty cards in a single cell phone application.

WLAN product blitz shows 802.11n getting more affordable, useable New 802.11n products are on tap from AirMagnet, D-Link, Enterasys, Meraki and Motorola’s AirDefense unit.

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Best of the Tests 2009
Best of the Tests 2009Out of the more than 150 products tested, a baker's dozen rise to the top of the list.

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Enterprise Wireless Networking: Outlook for 2009
Join noted wireless industry analyst Craig Mathias, as he provides his annual outlook on what will be important in wireless networking this coming year.

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03/02/09

Today's most-read stories:

  1. Verizon Wireless takes aim at pesky 'Rabbit'
  2. Best Mac mod ever
  3. Cisco unleashes a dozen security updates
  4. Commerce chief faces five Internet emergencies
  5. $100 PS3 price drop coming by June 'at the latest'
  6. Turning 5,000 discarded cell phones into art
  7. Economic downturn not taking the fight out of Microsoft
  8. The 25 most dangerous cities for offshore outsourcing
  9. 40% of geeks surveyed really work fewer than ... say what?
  10. Obama's broadband stimulus: Will wireless fit the bill?
  11. Microsoft TechFest: Commute UX dialog system for in-car infotainment


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