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Monday, January 10, 2011

Four Customer Experience Core Competencies

Find out how Customer-centric your organizaiton is with the self-assessment tool included in this report. Read now.

InfoWorld

The Four Customer Experience Core Competencies

Organizations that want to become customer experience leadersneed to masterfour customer experience mcompetencies: Purposeful Leadership, Employee Engagement, Compelling Brand Values, and Customer Connectedness. Gauge how close your company is to being a Customer-Centric Organization using Temkin Group's competency model to identify strengths and weaknesses.

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How Tape is Keeping Pace in Data Protection
In backup, archiving, disaster recovery and data retention, the ability to store more data on a single tape cartridge keeps costs down, while helping make tape management easier. See why LTO-5 enables organizations to significantly lower costs with higher-density throughput of 280 MB/s and enhanced network performance with support for 8 GB FC.

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