How to Meet Customer SLAs

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Webinar: Marketing Associates Leverages APM to Exceed Customer SLAs Sponsored by Compuware How do you meet customer SLAs if you cannot understand real user experiences across applications, infrastructure setups, and network bandwidths? That was the challenge facing Marketing Associates when they leveraged Compuware's Next Generation of Application Performance Management to gain visibility into all aspects of application performance, reduce mean-time-to-resolve, and slash performance management costs in order to ensure success for its customers' marketing initiatives. On June 19th at 2:00 p.m. (EST), join Marketing Associates' Andy Frey, Chief Technology Officer, as he disccuses how these features and more enabled the marketing agency to successfully manage SLAs to meet its customers' needs.   Learn More Phone System Buying Disasters to Avoid Sponsored by Compare Business Products Phone system buying disasters can prove costly for any business. Unfortunately, this hard lesson is learned too often as companies upgrade their phone systems. This white paper gets advice from phone system managers who were in the forefront of remedying phone system disasters. Topics like buying incompatible hardware, brands with bad customer service, or companies with bad SIP service are covered. Also learn other phone system buying oversights that created disasters that could have been averted with proper preparation and foresight.   Download Now How to Speed Recovery in Virtualized Environments Sponsored by Quest When disaster strikes, don't waste hours and dollars recovering critical data. vRanger delivers blazing-fast speed and granular recovery for your VMware applications and data. Get your free trial today.   Download Now

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