And now, a little break from politics: Over the weekend I read a long Fortune article by Beth Kowitt about McDonald's. It's a fantastic piece of reporting and writing and a great reminder that if you get close enough to them, most industries are inherently interesting. The thrust of Kowitt's article is that McDonald's is in a spot of trouble. Year-on-year same-store sales are likely to be negative in 2014 for the first time since 2002. But what has McDonald's worried is that this negative growth may just be a leading indicator of structural decline. McDonald's is, in many ways, a marvel. It owns 7.3 percent of the U.S. restaurant market_which is about as much as its next three rivals (Subway, Starbucks, and Wendy's) combined. It has a massive, worldwide operation, which juggles a balance between global homogenization and local flavor. For instance, in 2013, Kowitt reports, McDonald's leapt into the U.S. buffalo wings market with their Mighty Wings. The wings came to the U.S. via McDonald's restaurants in Hong Kong, where the product and its sauce had been developed and they were a staple on the menu. (The Mighty Wings flopped in America, and McDonald's was left with 10 million pounds of chicken_20 percent of its total inventory for the dish_unsold. Yikes.) But while the Mighty Wings were a failure in practice, they're also a sign of the company's strength: They can beta test menu items with a great deal of statistical rigor; they have mastered a gargantuan supply chain; and they operate with enormous efficiency on a scale that very few other companies can manage. In a way, McDonald's is not totally dissimilar from Amazon, or Walmart, or UPS in their mastery of logistics. Like most giant companies, McDonald's faces general challenges from the macro-environment: rising commodities prices put pressures on their margins and stagnant wage growth in America_especially among low- to moderate-income families_has put pressure on their customer base. But McDonald's is also facing some challenges that are specific to the company_and quite interesting. For instance, over the last 25 years, the company has suffered from menu creep. In 1990, McDonald's in the U.S. offered 33 menu items. Today, there are 121 items. This creates all sorts of problems. More menu items means that each item is worth less to the company_Kowitt notes that the Shake Shack chain has 44 menu items, which average, annually, $66,000 in sales per store. The McDonald's average is closer to $20,000. This means that you need more space and more workers spending more time per item to generate the same revenue. (It's not unlike the SKU difference between Costco and Walmart.) The menu creep also dilutes the McDonald's identity with consumers. With 121 things on the menu, you start to wonder what McDonald's food is really all about. Is it a burger joint, a coffee shop, a breakfast café, or something else? I suspect McDonald's would argue that the company is all of these things_and to a certain extent that's right. But when you try to be all things to all people, you risk being none of them. Yet it's easy to understand where the menu creep came from. Over the past 20 years, McDonald's has faced the kind of novel competition that the store never anticipated. They went from three decades battling other fast-food burger chains to suddenly having to deal with Starbucks, which issued an entire different sort of challenge. Then Dunkin' Donuts joined the coffee-shop/fast-food party, too. Then, just as McDonald's was pivoting to deal with these new threats, another new sector arrived, known in the industry as fast-casual dining. (Think Panera, Chicken Out, or Boston Market.) Fast-casual aimed at a slightly more upscale customer, and thus tried to nibble off the top of McDonald's. And then, just over the last ten years has emerged yet another sector, called "better burger." Better burger joints_Five Guys, Shake Shack, Elevation, BGR_are highly-focused operations that serve almost nothing but burgers. But they do a more upscale burger. And because they aren't anywhere near the size of McDonald's_and because they do almost nothing else_their burgers are better than anything McDonald's can hope to offer. And as such, they are a stake pointed straight at the heart of the McDonald's empire. These three new categories_coffee, casual dining, and better burger_are what forced McDonald's hand in their menu expansion. And they now pose something like an existential threat to the company. By all means, go give the Fortune piece a read. It's a great reminder that there are plenty of things in this world more interesting than politics. Best, JVL P.S. To unsubscribe, click here. I won't take it personally. |
No comments:
Post a Comment