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Tuesday, March 04, 2014

Survey Results: A New Approach to SaaS Management is Needed

Key KPIs for Managing and Optimizing Public SaaS
CIO
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Five Keys to Managing and Optimizing Your SaaS Investments
In this webinar, the results of a recent survey of more than 100 enterprises identify what is required to optimize SaaS deployments across the enterprise. Covisint will explain how their platform's single point of control, addresses five key challenge areas revealed in the survey. They are:

- Adding, updating and deleting services without impacting users
- The ability to monitor users and roles at all times
- Proactively identify user login issues and maintain trouble tickets
- Evaluate user consumption across all applications
- Measurement of response times from the user perspective
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